FAQs

1. How can I remove pop-ups?

To remove pop-ups, please upgrade your account by purchasing a subscription plan.

If you are already a VIP member and the pop-ups still appear, please contact our customer service for support.

2. How can I activate the full-screen mode?

To watch fullscreen, please upgrade your account by purchasing a subscription plan.

If you are already a VIP member and still cannot watch fullscreen, please contact our customer service for support.

3. If I forget my password, what should I do?

In the login section, please choose “I forgot my password” and then enter your email. After that, you will receive an email in which there is a link for you to reset your password.

4. What should I do if the match is freezing/buffering/interrupted?

Please click on the “Report link” button at the end of the match screen or contact our customer service to report errors.

5. Can I use 1 account on 2 or more devices?

To use 1 account on more than 1 device, you need to upgrade your account buy purchase a subscription plan.

If you are already a VIP member and still cannot use more than 1 device with your account, please contact our customer service for support.

6. Can I log in using my Facebook/Gmail account?

Yes. You can use your Facebook/Gmail account to log in.

7. How can I make the payment?

You can pay using your Visa card or Paypal account.

8. How can I cancel the auto-renewal of my subscription?

To cancel auto-renewal, please click on your Profile => Transaction history => Request unsubscription. Your account will not renew at the end of your current subscription period. You’ll receive a confirmation email after the auto-renewal is canceled.

9. Can I continue watching when canceling my subscription?

When you cancel your subscription, you can continue streaming until the end of your current subscription period.

10. How can I sign up for TopmovieGo?

Visit topmoviego.com/signup
Create an account by entering your name, and your email address and creating a password.
That's it. Start watching movies now!

11. Can I download movies and shows on TopmovieGo to watch offline?

Up to now, you can only watch movies and shows on TopmovieGo online.

12. Does TopmovieGo have ads?

There are ads/popups which appear to help maintain the platform. In order to get rid of ads/popups, you can subscribe to suggested plans to enjoy unlimited exclusive movies and TV shows.